IOBA Return Guarantee
IOBA customers may return a book for a refund and/or exchange (if a copy is available from the bookseller) within the following terms and conditions:
Lost in Transit/Book Did Not Arrive:
If the order does not arrive within 7 days of the estimated delivery date for domestic shipments, or within 14 days of the estimated delivery date for international shipments, you are eligible for a full refund of the purchase price, including shipping costs. You must contact IOBA and the bookseller within 30 days of the estimated delivery date to initiate a refund for an order lost in transit.
Incomplete or Incorrect Address Provided by Customer/Unclaimed/Returned to Sender/Etc.:
If the book is returned to the bookseller for one of the above reasons, or a similar reason, the refund price will include the book price only. You must contact IOBA and/or the seller within 30 days of the estimated delivery date to initiate this refund.
Incorrect Book/Not as Described/Damaged Before or In Transit:
You are eligible to receive a full refund of the purchase price, including shipping costs, if your return is a result of an error on the bookseller's part. Refunds on return shipping costs are at the discretion of the participating bookseller. To receive a refund, you must send the item directly to the bookseller within 30 days of the estimated delivery date and in the same condition in which it was received.
Changed Your Mind/Ordered the Wrong Title:
Many IOBA booksellers will accept returns from customers who placed an order incorrectly, or who have had a change of mind regarding an order. However, some of our booksellers do not accept returns for this reason. Please contact the bookseller directly before returning an item to receive authorization for a discretionary return. Depending on the bookseller's policies, you may be able to send the book(s) to the bookseller within 7 days of the estimated delivery date to receive a refund of the book price only.
Individual booksellers' return policies regarding discretionary returns may be found on the booksellers' IOBA homepages
Should you wish to return an item you purchased through IOBA , please first contact the individual book seller/sellers that you purchased merchandise from. The book seller can then coordinate with you and IOBA to arrange a refund for your purchase upon the return of the item(s) in the order.
If you have any questions before or after your purchase regarding returns or refunds, please don't hesitate to contact us.